• Cancellation of seven days or more before arrival incurs no penalty
• Cancellation between seven and two days before arrival incurs a penalty of 50% of the total charge
• Cancellation within the last two days before arrival requires that the total charge be met in full
In this context, the threshold is noon/midday on the day of arrival. In other words, cancellation more than two days before arrival means before 12 noon, Lao time, on the day two days before scheduled arrival, regardless of the scheduled time of arrival.
We never levy more than five days’ payment, so that a cancelled booking for six days upwards will never incur a cancellation charge of more than five days’ charges.